This Privacy Policy applies to Ubiqus UK Ltd (“us”, “our”, “we”, “Ubiqus”). We are a limited liability company registered in the UK under company number 3444614 and have our registered office at Greytown House 221-227 High Street, Orpington, Kent, BR6 0NZ

By using our website and Solutions and by interactions with us you are accepting the practices described in this Privacy Policy.

As a data controller, we respect your privacy and are committed to handling your personal information in accordance with the Data Protection Acts 1988 and 2003 (the “Acts”) and all other applicable legislation and regulations.

Please read this Privacy Policy before using our website (our “website”) or submitting any personal information. By using our website, you are accepting the practices described in this Privacy Policy.

You are encouraged to review our Privacy Policy whenever you visit our website, use our Solutions or interact with us to make sure that you understand how any personal information you provide will be used.

Collection of Your Personal Information

Your personal information is not collected if you only browse our website.

We and/or our third party service providers may collect your personal information:

(a)  directly from you.

(b)  when you register as a member of our website or newsletter distribution list.

(c)  when you place an Order via our website.

(d)  when you enter a competition promoted by us.

(e)  where you seek employment with us.

(f)  where you access and interact with our website or the Customer Services Team.

(g)  from other sources.

The information collected may include your name, company name, VAT number, mailing or residential address, telephone number, email address and other transaction and registration details.  If we link other data with your personal information, we will treat that linked data as personal information. We also collect personal information from trusted third-party sources and engage third parties to collect personal information to assist us.

If you choose not to provide us with your personal information, or to approve the linking of data or collection from trusted-third party providers we may not be able to provide the information, goods or the service you may require, or to fulfill one or more other purposes of collection of your personal information.

Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue you with a cookie when you log on to our website and you are deemed to have consented to the use of the cookie. The purpose for which the cookie is used is for identification of a specific user during a session on our website e.g. when a user is logged on to the website to identify what permissions they have and what items are in their shopping cart. The cookie will be deleted at the end of the website session.

Use and Disclosure of Personal Information

We may use your personal information for the purposes of operating our business, delivering, improving, and customizing our websites and Solutions, sending marketing and other communications related to our business, and for other legitimate purposes permitted by applicable law.

We may also disclose your personal information to any of our related entities, which includes our subsidiaries, our ultimate holding company and its subsidiaries.

You acknowledge and consent that by providing your personal information to us that we may use and disclose your personal information for the purposes for which it was collected or for a related or ancillary purpose such as:

(a)  to facilitate and process your Order.

(b)  to carry out or respond to your requests.

(c)  to our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customers’ needs or to develop, improve and market our goods and services to you.

(d)  for regulatory reporting and compliance with our legal obligations.

(e)  to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes.

(f)  where you have provided your consent, to include in a database compiled by us for use by us or in direct marketing of promotions, product and services we think may interest you.

(g)  to seek your feedback in relation to customer satisfaction and our relationship with you.

(h)  to our related entities for internal accounting and administration.

(i)  to monitor or improve the quality and standard of service provided to you by us.

(j)  to our successors and/or assigns, including any party that may purchase all or part of our business.

(k)  to better understand your preferences.

Our third party service providers are organisations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or any breach of any of the Website Terms of Use or our Online Sale Terms.

Any permitted handling of personal information under any exemptions under the Acts will take priority over this Privacy Policy to the extent any inconsistency may exist.

By using our website or otherwise providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use. For example, if we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on our website, by sending an email, or otherwise contacting you.

Providing Personal Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.

Securing Your Personal Information

We intend to protect the personal information entrusted to us and treat it securely in accordance with this Privacy Statement. Ubiqus UK implements physical, administrative, and technical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. The Internet, however, cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any personal information you provide to us.

Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Access to Personal Data and Accuracy

The Acts give you the right to access information held about you. Your right of access to your data can be exercised in accordance with the Acts.  We reserve the right to levy charges in instances where requests received are deemed to be manifestly unfounded, excessive, or repetitive.

We may take up to 1 month to respond to your access request, in special circumstances where requests are complex or numerous we reserve the right to extend our response time by a further 2 months. Where this applies, we will endeavour to notify you within 1 month of your request detailing our reasons for the extension. You have the right to have any inaccuracies in your information corrected.

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your client’s details at any time by accessing your client account or by contacting our Customer Services Team. If we deny you access to your personal information, we will provide you with the reason for such denial.

Linked Sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Transmission of Your Data

While care is taken to protect your personal information received from you via our website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Acts.

Where we Store Your Personal Data

The data that we collect from you is stored within the European Economic Area (“EEA”). If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Direct Marketing

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purpose. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Services Team. All emails, SMS and newsletters from this website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.

Updates to Our Policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to update our Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website. Your use of our website after such revisions are in place will constitute your acceptance of any revisions, amendments or replacements to the Privacy Policy.