[ Frequently Asked Questions ]
Do you have experience in my sector?
Ubiqus has two decades of experience in all these sectors: event organisers, corporates, HR, national and local government, legal, medical and pharmaceutical, PR agencies, finance and investor relations.
But really, our easy adaptation to different sectors and sub-sectors is just as important as our sector list or our client list. Our writers are proficient, intelligent researchers; we assign them to jobs based on their innate abilities to understand and articulate complex propositions quickly.
How does your service differ from less expensive transcription agencies?
Very few transcription services can provide the same range of services as Ubiqus. Even fewer can offer as deep a level of understanding. We don’t simply take minutes, compile transcriptions and summary documents; we invest wholeheartedly in your requirements.
That means we take care to research, empathise and understand your organisation and your objectives for every meeting or event. It means when speakers discuss processes, we have a working knowledge of how those processes work. When abbreviations are used, we can interpret them correctly. Ultimately it means that, on delivery, your document will be fit for the purpose it was intended for. It will be accurate and it will be on time.
How quickly can you get my document back to me?
Documents are routinely delivered very quickly. We flex our considerable resources to ensure that we meet your deadlines. But speed of service is never detrimental to quality of service. All of our writers adhere to the strictest standards even when working against the clock.
Ubiqus also offers a real-time or same day transcription service where required. Our writers or stenographers will produce the record of your meeting in real time, and produce the finished document within hours or even minutes after the close of the meeting.
Why do you offer different levels of detail in your documents?
Simply because a ‘one size fits all’ approach is not helpful for our clients. Word for word transcripts aren’t always appropriate. Bear in mind that at a rate of 23 pages per hour, a day’s meeting would generate over 160 pages! That said, there are times when a verbatim transcript is exactly what’s required.
How does your service differ from what we can do in-house?
Ubiqus provides a value-added level of service. We don’t just transcribe, we:
Provide a level of service and range of documents which are tailored to your specific communication requirements.
Ensure that documents are reader friendly and focused on those issues you consider most important.
We ensure absolute accuracy quality and consistency – all work is subjected to a rigorous quality control process.
Offer absolute independence and impartiality.
Focus solely on the job of completing the document (while in-house note-takers will invariably have their own jobs to carry out).
Each of our writers has the demonstrable ability to transcribe quickly and accurately. Transcriptions can even be made in real time for same-day service, if required. Given our experience as professional writers, clients are assured of absolute accuracy of spellings, grammatical consistency and coherence of written material.
How do you charge for your services?
We operate a transparent pricing structure and can provide you with a clear indication of price. Call us on 020 7269 0370 to discuss your specific requirements and one of our account managers will talk you through the process and set a price for your requirements.
How do you measure the quality of your documents?
Some transcription agencies claim to produce transcripts with “99% accuracy”. We’re never sure what that means. If one word in a hundred is wrong – or one sentence in a hundred – that could compromise the value of the document entirely.
We measure the quality of our documents by our clients’ levels of satisfaction. More than 97% of our first drafts are accepted as final, and when our clients ask for revisions, we make them immediately. Our clients come back to us again and again.
My meeting is confidential - how can you ensure it stays secure?
Our commitment to confidentiality and security is underpinned by our ISO:9001 qualification and our company polices.
Ubiqus HR understands the requirement for the conservation of sensitive information, which is why not only do we offer to willingly sign any confidentiality or non-disclosure agreements you have in place prior to the commencement of any work for you. We can also encrypt documents with a password of your choosing.
Ubiqus stores all material on a secure https:// server with online banking security levels, access to which is tightly controlled and monitored. All materials relating to HR hearings can be stored in a secure archive or deleted based on our clients’ individual needs.
Trusted & Experienced
We know that you need documents that are accurate and well-written. Documents that won’t require you to spend a lot of time revising. That’s why Ubiqus employs writers, not audio typists. Professional, trained writers whose ability to research gives them an intuitive understanding of your meeting, even when it’s complex or technical. Our writers don’t merely repeat what’s been said; they summarise, paraphrase or transcribe it objectively. Then our editors double-check.